Changing direct debit

[Morrison55]

Think someone should finally point this out cause it’s seriously starting to annoy me, ee says if you want to change your direct debit you need to click the top right button and press options that aren’t even there….  

as you can see there’s no option whatsoever for neither broadband or direct debit. 

now here I’ve pressed the “middle button” for accessing the bills and payments unlike the top right that we falsely states. And even at that I still have no option for changing a direct debit.

I wonder how many people have ruined there credit history due to ee not updating there help forms after app updates.

 

 

[Linzi_H · Accepted solution]

Hi @Morrison55 

Welcome to the Community. 

We have step by step instructions on our help page 👉 Set Up or Change Your Direct Debit which gives the correct guidance on how to do this. 

Can I just check you are doing this on your desktop browser as detailed in your screenshot?

If you're still having trouble, please try another browser or device. Our team can also help if you contact them directly.

Thanks so much,
Linzi