Changing a SIM only plan

SJA71 · ‎10-07-2023

My EE plan ended 2 years ago, which has just continued and rolled over ever since, and I have just carried on. BUT I have just noticed that I only have 1GB (and he ace because I am without wifi this week, I have run out of data..), whereas for the same money I could/should have circa 25GB!!! My account doesn’t seem to give me the option to ‘change’ the plan - I can seemingly only ‘Upgrade’ to a new phone (which I don’t need/want), or add another SIM plan with these far better terms to the one I already have (I don’t want to be paying for 2 SIM plans!!) Am I being daft??

XRaySpeX · ‎10-07-2023

You should be able to Upgrade to SIM-Only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎10-07-2023

@SJA71 When you click upgrade you then need to select sim only it should be at the top of the page.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

SJA71 · ‎10-07-2023

Thanks both, and am now using the >Upgrade > SIM only route on the EE site. Confirms that my plan ended 2 years ago - but under the ‘based on your usage, these are the SIM-only plans we recommend…’ response - nothing is listed !! Nonsense …??

Leanne_T · ‎10-07-2023

Hi @SJA71

If no plans are showing, please call us on 150 and the team will be happy to go through your options with you.

Leanne 🙂