Cannot upgrade online but upfront payment has been taken twice and sent to EE

master970 · ‎20-09-2022

Cannot upgrade online...The process has failed twice even though the upfront amount of £330 has been sent to EE on both occasions...Am i credited with these amounts in my account as the payments have both been sent to EE ?

Chris_B · ‎20-09-2022

@master970 You need to call customer service ms about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.