Cancelling

Trudes666 · ‎08-03-2022

Despite being with orange/EE for well over a decade, I’m finding I can get much better deals elsewhere. My contract is coming up for renewal, and I’m wanting to know how I go about cancelling it. Thank you

BrendonH · ‎08-03-2022

Call 150 from your mobile and go through to the Thinking of leaving us option.

Here you can give your 30 days notice.

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below

View solution in original post

BrendonH · ‎08-03-2022

Call 150 from your mobile and go through to the Thinking of leaving us option.

Here you can give your 30 days notice.

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below

Cassie11 · ‎13-09-2022

Does the 150 call need to be made on the number you wish to cancel or can you call on a different number?

BrendonH · ‎13-09-2022

Can be on any number just make sure they know what number you want to cancel

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below

XRaySpeX · ‎13-09-2022

@Cassie11 : The 150 call needs to be made from an EE no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Derekdamnmad · ‎25-10-2022

My contract has already expired and I want to cancel my mobile account with ee

Christopher_G · ‎25-10-2022

Hi @Derekdamnmad

Welcome to the community.

If you're just looking to cancel the number outright, without keeping it or changing to pay as you go, you need to speak to our Mobile Care team.

If you're moving to a new provider, you can follow the instructions on this PAC/STAC help page.

Chris

XRaySpeX · ‎25-10-2022

@Derekdamnmad : You need to contact EE giving 30 days notice of cancellation of your mobile contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

MGrikis · ‎12-07-2023

Please this money not my who you take. Please bring back, i now have trouble fir person, person send my and tell me go take cash 200 for my, bicose thim not having bank cards

Leanne_T · ‎12-07-2023

Hi @MGrikis

Sorry, do you have a phone in someone else's name?

Could you provide some further information on your query?

Leanne.