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Cancelling contract and refund

Libina
Visitor

‎24-11-2022 07:24 PM

Hi, 

I have ordered a iPhone 14 pro from the EE store and I have waited almost for one month. And I haven’t got the phone. So I cancelled my contract. I haven’t received my upfront cost of £50 and they have also took £71 from my bank account as direct debit. 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎24-11-2022 07:54 PM

@Libina  Your upgrade has nothing to do with you paying off your old contract that you cancelled.    

Did you go to the store and request that they cancel the upgrade/order ?  As they took the upfront cost. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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