Cancelling a Sim only contract under 14 days due to coverage issues
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15-10-2022 05:28 PM
We recently got a 5g sim for our 5g router (bought separately) and the EE sim isn't really usable even though it has supposedly great coverage indoors and outdoors in our area. Would I be entitled to a refund for the sim only contract or will I have to use it for 30 days ?
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16-10-2022 12:46 PM
Well, at least you are not tied into a long-term contract. You can give your 30-days notice now.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-10-2022 01:04 PM
I think I may as well try and go back into the store as if I give the 30-days notice now I will have to pay for another month making the total £76 for the SIM! Thanks everyone for the help
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16-10-2022 01:15 PM
You pay for only 30 days from when you give notice, some of which you've already paid in advance in your initial month's fees.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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