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Cancellation

AshWoody
Visitor

‎26-09-2025 12:57 PM

Hi All

I had a sim only deal attached to my phone contract which is no longer required... I have tried following the process of calling to cancel this but every time i do, the call just cuts off after 10 minutes of being on hold. (Quite frustrating) Is there another way i can cancel this sim only deal as calling just doesn't seem to be working.


0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-09-2025 01:16 PM

No, only by calling CS & giving 30-days notice of cancellation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎26-09-2025 03:17 PM

You could also obtain a Service Termination Authority Code (STAC for short) - get a PAYG SIM from another provider, and give the STAC to them.

Or write in to the CS complaints postal address giving your cancellation notice that way.