Cancellation trauma and complaint

[Bigmark396]

I'd rang to end my monthly contract 30 days before its end date, receiving a text confirmation for the date it was to be closed. Shortly after the cancellation date, I got a bill for the next month. I rang to explain, a new cancellation was added ( said the previous hadn't been processed correctly) and now I've been charged for those days inbetween, even when I'd requested a cancellation correctly the first time and didn't use the SIM. I've made a complaint but no update and no final bill and this was over 14 days ago. EE had taken a payment too, which caused me to miss another payment and get charged - which regulator/omsbudsman do I escalate this too to get my money back and compensation? I've contacted EE three times now and I can't face it again.

[carmamir]

Bigmark396 - sorry haven't quoted you. Small Claims Court is the answer. I was just mis-sold the contract too after I've confirmed that I do not want to be moved to a monthly sim but rather to pay as you go (between 45-30 days).

Seems like they are systemically mis-selling products, perhaps we should gather more people on Facebook and contact good lawyers to make them pay for mis-selling thousands of people in UK.

[Chris_B]

@Bigmark396  If you’re changing from a full device contract to a sim only or a PAYG you have to see out the full term of the contract first before you are changed over to that new tariff.  Only if you upgrade to another full device contract will that supersede the original contract before the minimum term date.