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Cancel my phone account

georgina1976
Explorer
 
1 SOLUTION

Accepted Solutions
Linzi_H
EE Community Support Team

Hi @georgina1976 

Welcome to the Community.

It's a shame to hear that you're thinking of leaving us, and if you'd like to chat about this further, please feel free to speak with our team directly.

Just adding to the great advice above from @XRaySpeX, we have a lot of handy information on our help page How Do I Cancel My Contract with EE? 

Linzi 

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3 REPLIES 3
georgina1976
Explorer

Need to cancel my phone account 

XRaySpeX
EE Community Star
EE Community Star

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Linzi_H
EE Community Support Team

Hi @georgina1976 

Welcome to the Community.

It's a shame to hear that you're thinking of leaving us, and if you'd like to chat about this further, please feel free to speak with our team directly.

Just adding to the great advice above from @XRaySpeX, we have a lot of handy information on our help page How Do I Cancel My Contract with EE? 

Linzi