Cancel contract

[Lilken1924]

Hi my name is Marlene and I am the wife of Vic, sadly Vic passed away on Friday, so I would like to cancel his contract with you. 

[XRaySpeX · Accepted solution]

@Lilken1924 : Use the Bereavement section of Change My Account in The Case of a Life Event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

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