Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t view my final bill

Disgruntled7
Explorer

‎12-11-2025 09:12 PM

Received a text message stating that my bill was ready to view. Click on the link, takes me to the EE welcome page. Tried the help page re viewing bills. Tells me to download the app. Download the app and navigate to manage. No option at all to view bills. Tried linking my broadband ID and also doesn’t work. Try texting 150 to view my bill and only getting a message send failure. What is going on? 
How is it so difficult to view a bill? I’ve tried everything under the sun and had no success so how can this be resolved?

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-11-2025 09:15 PM

What do you call your Broadband ID? Does it start with "GB"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Disgruntled7
Explorer
In response to XRaySpeX

‎12-11-2025 10:11 PM

Yes, tried putting that number in but only met with an error message

0 Helpful