Can't view my bills online

[Dawn1517]

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was tell me to download the app and have someone in the shop read it out to me. Alternatively I need to pay £3 a month for paper bills. 

I have a more inclusive solution. Fix the website!  I can see everything on my computer screen. How is it ok to discriminate against people who need a larger screen to read more complicated paperwork? I think it's awful to neglect a bunch of your customers like that

[Leanne_T]

Thanks for coming back to us and letting us know the text service works @JD1421 

If you're online account isn't showing your billing details, please give us a call on 150 and the team will get the account checked and see what is needed to get this resolved for you. 

Let us know how you get on. 

Leanne.

[JD1421]

Just phoned 150 and ended up with a message from my mobile phone service provider which threw me because I didn't know that the two companies were linked.  Turns out that you're not.  You gave a helpline number assuming that I have my mobile phone with you as well.  That's not a clever assumption to make.  I surfed, found the correct phone number for your helpline and have had two very helpful calls this afternoon, unlike this online trail.

[Leanne_T]

Hi there @JD1421 

I really do apologise for providing the 150 number when your account is not for mobile and you are with another provider. 

Our full contact details if you need these at any time can be found on the Contact Us page. I hope this is all now sorted for you and really appreciate you coming back to let me know and for the feedback I will certainly take this on board. 

Leanne.

[carolnicholas94]

I am having terrible problems since switching my mobile from O2 to EE. I can log in and see my mobile bills but not my landline and broadband. I was with BT for landline and Broadband but I know they have merged, pity no one sent them the memo!

I have spent hours on the phone trying to sort this and still no one can help, had to ask for paper bills which they will charge me for it’s an absolute disgrace

[carolnicholas94]

Tried that and just about everything else,  ow deciding who to switch to can’t be bothered with the stress this has given me and the time spent on it and getting no where

[Rach_H]

Hi @carolnicholas94,

Welcome to the Community!

If you're having trouble and the team have not been able to help you get this resolved then you can make a complaint, and they will work with you to resolve this for you.

Rach

[carolnicholas94]

Ye I’ll crack the jokes