Can’t upgrade

GScience · ‎05-09-2026

I have recently had two of my phone lines roll off their 2 year SIM-only contracts. If I text UP to 150 I am told I am ready to upgrade, but the website tells me “just so you know, we’re unable to let you upgrade or get another phone yet.”.

Can I ask what might be causing this?

Northerner · ‎05-09-2026

Hi @GScience

You'll need to speak to EE CS on 150 because there is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

XRaySpeX · ‎05-09-2026

The SIMs might well have passed their min. terms but has the phones themselves? Are the phones on a longer FlexPlan device contract? If so, you cannot upgrade the SIM plans online but will need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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GScience · ‎05-09-2026

Thanks for the reply: I don’t have any phones on contract at all, actually. Just SIM only plans, which both hit their 2 year contract expiry on the 29th August

Northerner · ‎05-09-2026

Hi @GScience

You'll need to speak to EE CS on 150 because there is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.