Can’t login

[non19]

I can’t login to my account it keeps saying oops sortIng out behind the scenes it’s been saying this for about 3 weeks now

[Ggoode]

They did... and then when the phone call ended I had a message to say the case had been closed 😬

[James_B]

I'm sorry to hear your ticket was closed before the issue was resolved, @Ggoode 

Please get back in touch with Technical Support on 150 so a member of the team can check what went wrong.

Thanks

James

[Ggoode]

Hi James,

I got back in touch with technical yesterday who told me the same thing I was told a week ago.. they don't know what the issue is and they need 72 hours to solve it. I'm not holding my breath. Not sure why no one seems to be able to see what the problem is 🤔 Password and account have been reset, and redownloaded the app, still no luck on app or online. The guys in the EE shop tell me they can't help and to ring EE. Round in circles 😭

[Leanne_T]

Thanks for coming back to us @Ggoode 

Once a support ticket has been raised this can take time to be fully investigated. The team will be in touch once they have an update for you. 

I hope this is sorted soon for you. 

Leanne.

[Ggoode]

Hey Leanne,

Seeing as this was reported over a week ago, how long would you recommend before chasing it up for a 3rd time?

[Leanne_T]

Hi @Ggoode 

Please allow the 72 hours for the team to get this looked into. 

Thanks. 

Leanne

[Userna234HU]

Any joy yet @Ggoode ? I’m having the same issue, can’t login to app or website, accept it let me login to this community forum, very odd!!

[Peter_W]

Good afternoon @Userna234HU, thanks for stopping by the Community!

What is happening exactly when you try to log into your account? 

Do you get any particular error messages, and has this ever worked in the past?

Peter

[Userna234HU]

For the App it says it’s not working when I try to login.

On the website it logs in and then says “sorry we can’t load this right now, and I can’t see anything on my account. 

 

[Peter_W]

Thanks for sending those over for me @Userna234HU.

With EE online accounts you have a login username which then is linked with the details in our main account system.

Therefore whilst the login itself is fine and will work as a Community profile, something will need checking at our end with how this is linked to your billing account. 

We don't have account access via these forums, but if you reach out to our technical support team, they'll be able to get these brought up and check over everything. 

Peter