Can't get through to customer services or access bills online

[LuckyLuke00]

its currently impossible to contact anyone at EE, I call 150 it says service unavailable, I call other EE contact numbers, can't speak to anyone, my billing page online doesn't work, I can view one account and download my bills but it won't access my second account, you select the second account and it keeps taking me back to the first accounts details, its an endless loop 

[James_B]

Welcome to the EE Community, @LuckyLuke00 🙂

I'm not aware of any issues with the 150 service. Have you been able to get connected?

James

[Foxy0515]

Hi Everyone,

Does anyone know what`s happening with paying online bills or making a payement via the application or pc functions?

I`ve been trying to pay my bill since weeks and every time the payement didn`t go through and unable to pay it.

Thanks,

 Mini

[Leanne_T]

Hi @Foxy0515 

Welcome to the community. 

Do you get an error message when making the payment? 

Have you tried another web browser? 

Leanne 🙂

[Foxy0515]

Hi,sadly not much only the payment didn't go through.
It was said after every each trying.

[Leanne_T]

Thanks @Foxy0515 

Have you tried using a different card? 

Leanne.

[XRaySpeX]

@Foxy0515 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

[Foxy0515]

Thank you it's already been sorted.:)

[XRaySpeX]

@Foxy0515 : Thanks! You're welcome 🙂 ! Glad I could be of assistance.

[yrapou]

YES IT IS IMPOSSIBLE TO SPEAK TO ANYONE AT EE A HIGH COST SEVICE WITH MINIMUM CUSTOMER  SATISFACTION I REGRET EVERY HAVING TO DEAL WITH THEM. Ofcom should look into this company asap.