Can I return my new phone obtained today instore?

[XRaySpeX]

If you ordered in-store you have no "change-of-mind" right of return.

[Chris_S]

Hi @Annawiththebag 

As @XRaySpeX mentioned, a store would not be able to accept a phone back if you've changed your mind about the order.

Could you tell me a bit about what's made you want to cancel the order please?

Chris S

[Annawiththebag]

I called in to just look at the phones and was asked if I needed help. I explained I needed a new phone as mine had run out of Storage and I wanted to know what the most cost effective option would be. Before I knew it, a brand new phone was opened and placed in front of me. There wasn't one on display when I asked. Chap hardly communicated, head down entering data. The price £27 odd was acceptable compared to my SIM Only package of £15. At no time was it explained that I had to pay for the handset. At no time was the actual cost of the phone advised. Only when I got home did I see an email with Price Plan for just the handset I assume? I had to leave store at 5.30 with incompleted data transfer to finish at home plus transfer WhatsApp data and SIM. I am a pensioner and felt treated as if I was dim witted. I am not fully clued up. Chap said he would help me. He helped himself get commission I expect. Been with EE since it was TMobile. I am going to leave when the 36 month plan is up. Disgraceful Service.Sent from my Galaxy

[Annawiththebag]

I discovered I could have bought this phone from Argos for £200 and not have had to pay DOUBLE over the 36 month period! HARDLY COST EFFECTIVE IS IT? Adviser DID NOT LISTEN TO ME DID HE??? He should have written my options out so I could have made an informed consent. I did not sign anything. Felt completely bamboozled and mis-sold to!

[Annawiththebag]

I  agree completely with you. I experienced the same loss of choice!

[Annawiththebag]

Maybe because ordinary folk do not know this?

[Michael_D]

Thanks for explaining @Annawiththebag.

You should have been taken through all of the charges and contract details, as well as signing the contract before agreeing to it.

If this hasn't happened, I'd recommend going back to the store to discuss with them, and if you aren't satisfied, speak to the store manager.

If you aren't able to get a resolution, please give our customer service guides a call, who can put you in touch with our retail care team to open a complaint.

Michael

[bristolian]

With the benefit of hindsight, it's also a reminder to not agree to any sale unless you're happy & comfortable with all the details. Contracts need not be signed to be legally binding, but standard process in EE retail stores is for the details to be presented on a tablet screen, with an electronic signature and copies then provided to you.

Service provision contracts such as mobile phones also have implied consent that by continuing to use the services, you accept the pricing that applies.

There's a few glaring red-flags in your posts thus far, that would merit further questioning rather than agreeing "in haste" as it were, but I agree with the advice to return to the store with a view to opening a formal complaint. Time would be of the essence here though - the longer it's left, I suspect more "why did you leave it?" type questions would get asked.

[Annawiththebag]

I don't have the time, I'm a full time Carer for my mother who has Dementia and is 100 next month. Neither do I want to feel stress associated with making a complaint.I replace my phone rarely maybe 3 times now in the past 10 years. EE person did not show me anything on paper or on a tablet. He literally said he'd help me and took over. I am going to have to just suck it up aren't I? But tell you something I will end my Contract with EE over this soon as it's up and I will share my experience.Sent from my Galaxy