Can I request a duplicate/copy of my newly phone contract?

[matrixn]

Hi all,

Is there a way to request a new copy of invoice for a phone bought in september 2021  from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty.  In uk the phone is shown as registered, but at the moment i'm in Romania for next few months and  after checking checking by SN or IMEI on samsung romania website it asks for proof of purchase.

The order number that i had is xxxxxxxxxx

Thanks for any help in advance!

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Christopher_G · Accepted solution]

Hi @matrixn 

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to email you a proof of purchase document.

Chris

[matrixn]

I managed to solve this issue via live chat. Thanks!

[Leanne_T]

Thanks for coming back and letting us know @matrixn 

Have a lovely weekend 🙂

Leanne.

[MOHAMMAD38]

How to request a copy of the mobile contract from EE

[Chris_S]

Hi @MOHAMMAD38 You can request some poof of purchase with one of our guides.

You'd just need to give us a call and then a guide can get it arranged for you.

Chris S