cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I request a duplicate/copy of my newly phone contract?

matrixn
Explorer

Hi all,

Is there a way to request a new copy of invoice for a phone bought in september 2021  from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty.  In uk the phone is shown as registered, but at the moment i'm in Romania for next few months and  after checking checking by SN or IMEI on samsung romania website it asks for proof of purchase.

 

The order number that i had is xxxxxxxxxx

 

Thanks for any help in advance!

[Mod edit: Please do not post order numbers on the public board. Thanks!]

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @matrixn 

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to email you a proof of purchase document.

Chris

View solution in original post

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @matrixn 

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to email you a proof of purchase document.

Chris

matrixn
Explorer

I managed to solve this issue via live chat. Thanks!

Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @matrixn 

Have a lovely weekend 🙂

Leanne.