18-05-2023
07:43 PM
- last edited on
19-05-2023
07:15 AM
by
DanielPA
Hi all,
Is there a way to request a new copy of invoice for a phone bought in september 2021 from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty. In uk the phone is shown as registered, but at the moment i'm in Romania for next few months and after checking checking by SN or IMEI on samsung romania website it asks for proof of purchase.
The order number that i had is xxxxxxxxxx
Thanks for any help in advance!
[Mod edit: Please do not post order numbers on the public board. Thanks!]
Solved! See the answer below or view the solution in context.
19-05-2023 08:15 AM
Hi @matrixn
Welcome to the community.
If you speak to our Mobile Care team, they'll be able to email you a proof of purchase document.
Chris
19-05-2023 08:15 AM
Hi @matrixn
Welcome to the community.
If you speak to our Mobile Care team, they'll be able to email you a proof of purchase document.
Chris
19-05-2023 08:23 PM
I managed to solve this issue via live chat. Thanks!
20-05-2023 07:09 AM