Can I change my mobile plan?

[StuartAC]

When I upgraded my phone two years ago I chose to pay off the new device over three years but only took out a 2 year contract for the airtime plan:

That contract has now ended and I assumed that I'd now be able to change my plan if I felt a better one was available. However, I haven’t been able to find any way to do this via my online account. Does this mean that I am unable to change my plan until my device is paid off? If this is the case then why allow me to choose a shorter length of contract for my airtime plan?

[XRaySpeX]

Once the SIM airtime contract has reached its min. term you should be able to upgrade it, while continuing to pay off the FlexPay device contract as normal.

[StuartAC]

Thanks for your response. That's what I assumed when I originally signed up but I haven't been able to find a way to do it via my online account. I appreciate that I could just call EE or visit one of their shops but it'd be easier if I could just do it online. Do you have any idea how?

[XRaySpeX]

Doesn't "Upgrade Now" offer you anything?

[StuartAC]

The message at the top of the page says that I can't upgrade now. If I click on Upgrade it says "Sorry, couldn't fetch recommendations for you".

On the page showing my Plan Details there's a box with "Visit our upgrade hub to see when you are eligible for an upgrade". If I click on the link "See your upgrade options" it just takes me back to the Upgrade page which says that I can't upgrade now.

[Chris_B · Accepted solution]

@StuartAC  You cannot  upgrade to a sim only via your account if you have a flex tariff you need to call customer support to request this.    Also make sure that you point out you only want to change the airtime plan.   

[StuartAC]

Thanks for your help.

[bristolian]

Although to add, the airtime element of a FlexPay plan is already "effectively" a SIM-only.

There shouldn't be any significant differences between your "Flex SIM-only" and a new SIM-only, unless there's a pricing promotion at the time.