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Call log from 2023

Jasminebc
Visitor

‎03-07-2024 06:59 PM

How can I access my call log from 2023? I'm looking for an incoming call from a specific number on a certain date. Unfortunately my mobile history doesn't go back that far.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-07-2024 07:26 PM - edited ‎03-07-2024 07:26 PM

@Jasminebc : EE retain no record of incoming calls unless they were charged.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎03-07-2024 07:27 PM

Incoming calls are not shown on (chargeable) itemised billing even if you had it at the relevant time.

If your call log doesn't go back that far, there is no way of obtaining the call record, unless by a court order.

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Chris_B
EE Community Star
EE Community Star

‎03-07-2024 10:10 PM

@Jasminebc  On what device?  If it’s an iPhone it holds the last 1000 calls but only displays the last 100 so you need to delete some to see more.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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