Bounce Games

SFC · ‎08-07-2022

There are weekly charges on my account from Bounce Games and I have been trying to stop them for ages. I have spoken to EE Customer Services who say they can't do anything and I need to speak to Apple. So far Apple haven't been able to help.

The only thing I can think of is to close my phone account and take my Pac code. Any suggestions please? I can see that this query was posted a couple years ago but the page is now closed.

Chris_B · ‎08-07-2022

@SFC I’m not sure why are you got told to contact Apple it’s nothing to do with the device manufacturer. Customer services should be able to stop this. But have to tried texting Stop BMGames to 60762 ? But you should be receiving a text from bounce informing you how to stop it each month.

I’ve just found THIS for you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎08-07-2022

@SFC I’m not sure why are you got told to contact Apple it’s nothing to do with the device manufacturer. Customer services should be able to stop this. But have to tried texting Stop BMGames to 60762 ? But you should be receiving a text from bounce informing you how to stop it each month.

I’ve just found THIS for you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.