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Bogus Bills

Dissatisfied2
Visitor

‎21-06-2026 05:43 PM

Does anyone know how to stop EE sending threatening emails for payment of non existent bills?

I cancelled my contract due to high cost and poor customer service.  After the final payment was taken I stopped the Direct Debit (just in case).

They're still trying to take my money and are now threatening to damage my credit rating if I don't pay.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-06-2026 06:53 PM

@Dissatisfied2  did you call customer support to give 30 days notice of termination? Just stopping the DD on the minimum term date doesn’t cancel the contract unless you give notice to terminate.  At the minimum term the contract changed to a 30 day rolling contract it doesn’t just end. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎21-06-2026 07:10 PM

How did you go about cancelling & when?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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