Bills

[kiya07ollie10]

I want to receive paper bills

[Chris_B · Accepted solution]

@kiya07ollie10  Then you need to call customer services request.   you will be charged a monthly fee of I believe £2.75.  

[Leanne_T]

Morning @kiya07ollie10 

Please call us as @Chris_B has advised and the team can set up paper bills for you for any future bills. 

Leanne.

[Rustyg123]

Can you tell me why I've been sent a £48.92 when I'm paying direct debit??

[James_B]

Hi @Rustyg123,

Welcome to the EE Community. 🙂

Please can you share a little more information about your query.

Was this a paper bill you received in the post?

Is it for a mobile number you're using or a different one?

Was your usual direct debit taken successfully?

Thanks

James

[Rustyg123]

This was a letter posted , I have logged in to my ee and it says I don't owe anything  account number 

[Mod edit: Please do not post your account information in this public forum. Thanks]

[James_B]

Hi @Rustyg123,

What are the charges listed as on the bill?

Are they for your current phone number or a different one?

James

[Rustyg123]

I have a BUISNESS account,  and an account which I'm managing for my disabled son . I'm sure it's this account.  If so I need to pay the balance ASAP. Sent from my Galaxy

[James_B]

Hi @Rustyg123,

You should see a mobile number listed on the bill to help you identify which account it's for.

Please see How do I pay my phone bill? for ways to pay.

Hope this helps.

James