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Bills not received

jns2c
Explorer

I have not received any bills by email since February.  Nothing on my account has changed and my email has remained the same.  The only thing that has changed was a price increase at the same time the emails stopped.  The bill is showing in my account and has been paid.  Anybody else not receiving emails.

 

3 REPLIES 3
Gareth43
Problem solver
Problem solver

I never receive bills on email, mine are always sent to my account and I look on there. 

G Alston
iPhone 16 Pro Max

Thank you.  I have always received an email every month and then since February they have just stopped.  everything else is ok as I can look online and see them just wondered why the emails suddenly stopped as this was not communicated to me.

James_B
EE Community Manager
EE Community Manager

Hi @jns2c,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to check your contact preferences if you get in touch.

 

James