Bills error

CLA042019
Visitor

Hiya

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @CLA042019

Thanks for coming here. 

Is your bill showing an incorrect charge? 

Could you let me know some further details? 

Leanne 🙂

confused49
Visitor

Hi

I have been billed twice in January. How can I get a refund?

Jon_K
Former EE Employee

Hi @confused49 

I'm sorry to hear this.

I'd recommend contacting our Customer Care team so they can check your account to see if a refund has been issued automatically. If it hasn't been issued, they can process it for you.

Jon