Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billing

jthompsett76
Investigator
Investigator

‎15-10-2024 11:57 AM

Hi i’m having a problem with my bill it tells me i’m £70.62 overdue but when i’ve gone to pay this it takes me to a new page and says i’m all up to date on my payments until the 12th of November? am i overdue or am i up to date i don’t want this affecting me in the future ? 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎15-10-2024 12:42 PM

No-one on this forum has access to your individual account. Can you post up screenshots of what you're seeing?

Otherwise EE-CS on 150 should be able to advise on your specific account.

jthompsett76
Investigator
Investigator
In response to bristolian

‎15-10-2024 12:45 PM

IMG_1153.png

 

IMG_1154.png

 So this is what i’m seeing and i can’t make sense of it as it doesn’t let me make a payment? 

0 Helpful
Michael_D
EE Community Support Team
In response to jthompsett76

‎16-10-2024 08:20 AM

Thanks for the screenshots @jthompsett76.

I'm really not sure why it is picking up overdue on one but the other is saying it is up to date.

The best thing I can suggest is to give our billing guides a call, and they can bring up your account to see what is showing there, and if needs be, take the payment from you.

Michael