Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billing

serenmai123
Valued Contributor
Valued Contributor

‎16-09-2023 11:55 PM

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more. 

Can anyone give me advice or a bit of help to get the money back that was overcharged?

0 Helpful
11 REPLIES 11
serenmai123
Valued Contributor
Valued Contributor
In response to Chris_B

‎02-06-2024 05:17 AM

i have looked over and over again multiples of times. and i have contacted them and they won’t do anything. what do i do? how do i request a refund? is there a form i can fill out and submit?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to serenmai123

‎02-06-2024 05:22 AM - edited ‎02-06-2024 05:27 AM

@serenmai123   What does it say this cost is for on your bill breakdown?    You’re not charged extra for no reason      And no there is no form you can fill out.     You could make a complaint via THIS     
So what are the extra charges for ?   Can you show an image of this ?  Please remove any personal information 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful