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Billing

Adrian212
Contributor
Contributor

‎05-06-2023 01:45 PM

Want to cancel my contract phone I'm not happy with ee ur robbing me blind Want to leave ee as as possible 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-06-2023 01:47 PM - edited ‎05-06-2023 01:49 PM

@Adrian212  To terminate your contract you need to call customer service to request this.  You’ll have to pay off the remaining term of that contract.   

EE are only charging in accordance of your contract.    How are they robbing you ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎05-06-2023 02:47 PM

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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