Billing
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19-04-2024 12:18 PM
Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what can I do ????
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19-04-2024 12:32 PM
If you're in financial difficulties, you should contact EE CS ASAP to discuss your circumstances. I'd also recommend you seek assistance with the gambling issues.
https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill
https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
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19-04-2024 12:34 PM
Hi @fayeray3
You need to speak to EE CS on 150 to set up a payment plan.
You should also speak to these people:
https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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19-04-2024 12:37 PM
I've done this with gam care called Cs and they said I have to wait for my account to go to collections
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19-04-2024 01:56 PM
Hi @fayeray3
Thank you for calling us to discuss what is needed for the payment plan, if you can please call again as the team have advised, they will be happy to help.
If you need any further support let us know.
Leanne.
