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Billing

Mia-2515
Investigator
Investigator

‎18-04-2024 05:52 PM

I used Apple Pay to pay my bill and it’s still telling me that my phone bill is overdue ? 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎18-04-2024 07:18 PM

Hi @Mia-2515 

Have you checked if your bill is settled in the EE app. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Mia-2515
Investigator
Investigator
In response to Northerner

‎18-04-2024 07:22 PM

Yh ofc but it still says overdue .
Sent from my iPhone
0 Helpful
Northerner
EE Community Star
EE Community Star

‎18-04-2024 07:32 PM

Hi @Mia-2515 

When did you pay and are you sure the payment cleared your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Mia-2515
Investigator
Investigator
In response to Northerner

‎18-04-2024 08:27 PM

I payed it with Apple Pay this afternoon it went through on my card and money came out
Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Mia-2515

‎19-04-2024 08:02 AM

Hi @Mia-2515 

Could you check this morning to see if it has cleared on your EE Online account?

Chris