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Bill

Coal65
Contributor
Contributor

‎20-04-2023 12:28 PM

Why has my Bill increased and with no e mails  or warnings , and I'm actually bankrupt so unless we can solve this I'll go elsewhere 

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6 REPLIES 6
Coal65
Contributor
Contributor

‎20-04-2023 12:29 PM

Speak to an advisor 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Coal65

‎20-04-2023 01:32 PM

@Coal65 unless you’ve been told of the price increase even though it is stated in your contract this cannot be enforced as you have to be notified within 30 days of that increase..   You need to call customer services and inform them you’ve haven’t been notified of this increase so it’s not applicable to you. 

Coal65
Contributor
Contributor
In response to Chris_B

‎22-04-2023 02:30 PM

Whats the customer sevice contact number please

0 Helpful
Leanne_T
EE Community Support Team
In response to Coal65

‎22-04-2023 02:32 PM

Hi @Coal65 

You can call us on 150 from an EE phone, or 07953 966 150 from any other phone. 

Leanne. 

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Coal65
Contributor
Contributor
In response to Leanne_T

‎22-04-2023 02:40 PM

Is this a free number 07954996150 to call or am i going to be charged a rate for this

0 Helpful
Leanne_T
EE Community Support Team
In response to Coal65

‎22-04-2023 04:19 PM

If you call from another provider this may be chargeable depending on the plan you have @Coal65 

Please see our Contact us page, for all numbers and ways to get in touch 🙂

Leanne. 

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