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Shelly32
Explorer

‎15-08-2022 05:16 AM

I am being charged for a phone my son no longer has, it was sent back. He upgrade and seems to be paying for his old contract as well as his new.

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Shelly32
Explorer
In response to Christopher_G

‎15-08-2022 09:09 AM - last edited on ‎15-08-2022 11:05 AM by EE Community Moderator

Thank you I have spoken to EE and it is all sorted.

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XRaySpeX
EE Community Star
EE Community Star

‎15-08-2022 07:17 AM

He can't have upgraded. Sounds like he ordered a new line instead.

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Christopher_G
EE Community Support Team

‎15-08-2022 08:22 AM

Hi @Shelly32

Welcome to the community.

When was the phone returned? It is possible, as @XRaySpeX said, that your son added an additional contract by mistake. I would definitely suggest speaking to our Mobile Care team so they can check for you.

Chris

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Shelly32
Explorer
In response to Christopher_G

‎15-08-2022 09:09 AM - last edited on ‎15-08-2022 11:05 AM by EE Community Moderator

Thank you I have spoken to EE and it is all sorted.

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Hilda1
Visitor

‎10-04-2023 06:57 PM

I’ve got the same problem. Did you get to the bottom of it? 

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