Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bill

Go to solution
Phoenix97
Visitor

‎06-03-2026 09:53 AM

Got a text saying got to pay so much by the 7th but its not allowing me to use the link although I am the bill payer and had to pay through calling but it mentions the full amount and not the hardship I had to flag so paid what I could is this suitable or do I need to make a call to EE?@ee

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Ali_A
EE Community Support Team

‎06-03-2026 11:59 AM

Hi @Phoenix97 

If you have a payment plan set up, but your reminder message is showing an unexpected amount, you'll need to contact Customer Service on 150 from your handset where a guide in the payment support team can look into the account and give a breakdown and reason for the amount asked. 

Usually if the amount due is more than you'd expect it's either down to additional out-of-bundle charges that have been incurred, or a payment has been missed so the full amount needs to be cleared. 

However, if you'd like to make a full payment, you can do so on our Fast Payment page.

Ali

View solution in original post

2 REPLIES 2
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎06-03-2026 10:28 AM

Could this be a scam? Who was the text from?

Does it have a link in it that it tells you to click? Don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Ali_A
EE Community Support Team

‎06-03-2026 11:59 AM

Hi @Phoenix97 

If you have a payment plan set up, but your reminder message is showing an unexpected amount, you'll need to contact Customer Service on 150 from your handset where a guide in the payment support team can look into the account and give a breakdown and reason for the amount asked. 

Usually if the amount due is more than you'd expect it's either down to additional out-of-bundle charges that have been incurred, or a payment has been missed so the full amount needs to be cleared. 

However, if you'd like to make a full payment, you can do so on our Fast Payment page.

Ali