Bill

Samkemp90
Visitor

‎21-06-2023 07:09 PM

Hi I am trying to pay my bill which is due today but am unable to due to the app not working is there any other way I can pay as I don't want charges for late payment. Thank you 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-06-2023 07:31 PM

@Samkemp90   The app does work so try clearing your device cache and uninstall and reinstall the app.   You could try your online account but if you can not login to that  you need to call customer services and request an account reset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎22-06-2023 07:32 AM

Hi @Samkemp90 

Thanks for coming here. 

Have you been able to access the app following @Chris_B's advice? 

Please see our How do I pay my phone bill? Help page for ways to pay. 

Leanne 🙂

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