Bill

Adie71 · ‎30-05-2023

Why has my monthly mobile data cost gone from £35 to £40 ? It’s mobile Broadband so I don’t have an EE phone to call 150 , the other number doesn’t work, went into store & they said the can’t access account .
how do I get rid off EE ? Im on a rolling monthly contract .

Northerner · ‎30-05-2023

Hi @Adie71

Have you considered this may include April CPI increase?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎30-05-2023

@Adie71 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.

The recent annual CPI increase was 14.4% which exactly fits your increase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎30-05-2023

@Adie71 It’s exactly what @Northerner has put. £35 add 14.4% equals £5.04 total £40. All network increased prices in April it’s nothing new and it’s as per the contract you accept and agreed to.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.