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Bill

Mcclean15
Explorer

‎15-08-2022 10:32 PM

I’ve just paid my bill and it’s been almost 2 hours now and my phone is still blocked does anyone know why this is? 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2022 10:37 PM

Why, were you late in paying?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mcclean15
Explorer
In response to XRaySpeX

‎15-08-2022 10:44 PM

Yes, but They said on phone that it would be working within 2 hours and it’s still saying it’s suspended

Sent from my iPhone
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Mcclean15

‎15-08-2022 10:56 PM

@Mcclean15  it can take up to 24 hours before you get a working signal again.  When EE you cut off it took hours before you actually had no working signal and it’s the same when it’s the other way round, it’s not a case of flick a switch and that’s it it’s working again. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Mcclean15

‎16-08-2022 10:19 AM

Hi @Mcclean15

Thanks for coming here. 

Has the bar been removed now for you?

Speak soon 🙂

Leanne.

0 Helpful