Bill price changed for next month

[sassyb_]

I logged onto my EE bills and a message on screen says that my bill next month will be more than normal, it doesn’t say why, and I have no extra charges, so what’s going on?

[sassyb_]

Hm, is this the first time you have used we are 8 to knock some money off? It is for me, I may query it with them, I’m very confused! Surely it would just go back to how much you usually pay, not that and then some!

[Gareth43]

No I’ve taken money from we are 8 a few times and usually if you withdraw £5 from we are 8 to use towards yre mobile bill. Usually next months bill will say it will be higher but only higher by the £5 or whatever you withdrew from we are 8. For instance my bill is usually £25 this month I use we are 8 £5 credit towards my bill so technically my bill was only £20 as we are 8 paid £5 of it but next  month it will say you’re bill will be higher than normal as it will go back upto the £25 it should be at if you get me. But mine gone up by &8.33 and not £5 I used from we are 8

[Gareth43]

I believe the app is displaying incorrect information and it’s not the first time it as done that. I also believe it will sort itself out but you can ring up just to be sure 

[GEL73]

its due inflation and csi annual price charge

[Chris_B]

@GEL73 . If you had looked at the dates of this thread you’d seen that nothing to do with the yearly price increase.    And that’s RPI not CSI 

[KasunHettiara]

Normally my bill £23.00 but they charge £26.00

[KasunHettiara]

Doesn't matter new year my contract £23.00 pound way are they are extra taken £3.00 pound 

[Katie_B]

Hello @KasunHettiara. 

Welcome to the community.

Have you been able to log in to your My EE account online to see a breakdown of your bill?

Katie

[XRaySpeX]

@KasunHettiara : That 14.4% increase about fits EE's annual Mobile CPI plus 3.9% price changes that you contracted to & agreed to when you signed up for your plan.