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Bill is higher than my plan

ianspeedowilson
Visitor

‎28-02-2025 08:55 PM

My plan is Sim only, at £23 per month

But my account has been charged £24.82 each month.
I don't have any add ons.
Anyone know why?
Regards, Ian

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎28-02-2025 09:00 PM

Hi @ianspeedowilson 

Does your bill not provide a breakdown.

For billing issues you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Matt_124
Star Contributor
Star Contributor

‎01-03-2025 12:16 AM

Hi @ianspeedowilson 

This is likely to have been last year's annual price increase of CPI+3.9%.

I believe this was 7.9% which seems to line up and explain the difference.