Bill is higher than my plan

ianspeedowilson · ‎28-02-2025

My plan is Sim only, at £23 per month

But my account has been charged £24.82 each month.
I don't have any add ons.
Anyone know why?
Regards, Ian

Northerner · ‎28-02-2025

Does your bill not provide a breakdown.

For billing issues you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Matt_124 · ‎01-03-2025

Hi @ianspeedowilson

This is likely to have been last year's annual price increase of CPI+3.9%.

I believe this was 7.9% which seems to line up and explain the difference.