Bill Payment Taken Multiple Times

[SimmersFamily]

Hi

Due to change in circumstances I had to remove my DD, and pay my bill manually via the website.  Just tried to do that and all 3 attempts showed "Payment Failed" message.

However I have 3 pending transactions on my banking app for the amount I was paying - to match the 3 times I tried it again. I also have 3 Payment Received emails on my email account.

Bill still shows as unpaid on MyEE - app & website.

So 2 questions:

1) Have or have I not paid this bill?

2) How to do get the two overpayments back as I really cannot afford this mistake.

[Jon_K]

Hi @SimmersFamily.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to check your account and issue a refund if the payment has been taken too many times.

Jon

[Shi_tszu]

Hi there 

I have a similar thing going on: paid twice but one of the payments is pending. I’m just wondering how long it took for your pending funds to be released back into your account please? 

I’ve a feeling it will happen automatically (as the eewebsite crashed before the payment registered) and would rather swerve calling customer services if I can! 

thanks 

[SimmersFamily · Accepted solution]

Hey

Was sorted just under 24hrs later. Not sure if it was EE or my bank but the pending transactions went away in that period.

[Biancageorgiana]

Hi , I want to pay my bills for 2 months 

[XRaySpeX]

@Biancageorgiana : Then pay 2 months' worth of bills. The extra will be held over on your a/c as credit towards next bill.

[AlexGipps8]

I have just paid bill twice. Do I need to contact anyone to get reversed or will it be reversed automatically 

[XRaySpeX]

@AlexGipps8 : Did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.