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Apparently I can't afford an upgrade

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tsfmbarr
Contributor
Contributor

‎16-05-2025 08:41 PM

Is there an issue with upgrades?

I am trying to upgrade from a sim only from £11 pm to a  36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can't afford that.  Excellent credit score etc. Called up but got the same when spoke to 150.

If this is not an glitch then this is another reason to leave EE.

0 Helpful
10 REPLIES 10
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Peter_W
EE Community Support Team
In response to tsfmbarr

‎21-05-2025 08:41 AM

@tsfmbarr If you've already got a couple of FlexPay contracts then this will affect the affordability too - it's a different kind of product to a traditional contract so the guidelines around it are a bit different. 

I'm really glad to hear that our team have managed to help you find a contract that suits though, and thanks for taking the time to come back and let us know too!

Peter