Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Angry

Talon60
Explorer

‎15-04-2026 04:08 PM

Been with EE for years upgraded 2 phones to reduce my monthly bills was told I had to have new number on one and bill was reduced Been going round in circles for weeks to be told it's lies didn't need to change number and bill not reduced 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-04-2026 04:30 PM

@Talon60 : An upgrade is by definition just a change of plan whilst keeping your no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rach_H
EE Community Support Team

‎15-04-2026 06:57 PM

Hi @Talon60,

Welcome to the Community!

I'm sorry to hear about the confusion with your upgrade and I can understand your concern. It sounds like an additional line may have been added to your account, instead of an upgrade, which will be why you have a new number. I'd recommend reaching back out to the team and querying which lines are active on your account.

Rach

0 Helpful