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Airtime Plan almost finished what now?

byram
Explorer

My phone contract is 36 month, which will expire February 2026. But the airplan plan is 24 month and will expire next month.

however I do not want to take out another airtime plan for the remaining 1 year, I will still be paying the device contract but no airplan, so what will happen on that expiry date?

Will the data be rolling monthly, How can I cancel this?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@byram at the minimum term of the airtime tariff it will change to a 30 day rolling contract. Until you give notice to terminate with 30 days notice.     if you want to change over to a PAYG you also need to request that when you call customer support to give the 30 days notice.

  Customer support is 150 from your EE device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@byram at the minimum term of the airtime tariff it will change to a 30 day rolling contract. Until you give notice to terminate with 30 days notice.     if you want to change over to a PAYG you also need to request that when you call customer support to give the 30 days notice.

  Customer support is 150 from your EE device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Your phone contract is a 36month fixed term agreement which stops after month 36. Your airtime plan is a rolling contract with a minimum term of 24months, but only stops when you explicitly make a change.

That change could be a change of plan, an upgrade or a 30day disconnection request.