Additional charges on next months bill

[jimbobaggies]

I have been to abroad (outside EU) and want to view what additional charges are going to be added to my bill next month, how do you do this?

[Leanne_T]

Morning @jimbobaggies 

Thanks for coming to the community 🙂

You can view any extra charges in the EE App if you go to Manage, or text BALANCE to 150. 

Thanks 🙂

Leanne.

[jimbobaggies]

Hi @Leanne_T  and thanks for your response.

Sending Balance to 150 does tell me...  When I go to "Manage" on my app it shows me the additional charges for the bill that has just been paid, it doesn't show pending charges for the next bill, do I need to click on anything else after Manage?

[Leanne_T]

Hi @jimbobaggies 

Can you go to Manage, view your allowance, the extra charges should show for you 🙂

Leanne.

[jimbobaggies]

Unfortunately I don't seem to have allowances showing anywhere

[Leanne_T]

Thanks for checking @jimbobaggies 

Did you pay per day for usage or add the Roam abroad pass? 

Leanne.

[jimbobaggies]

It was the roam abroad I believe.

[Leanne_T]

Thanks @jimbobaggies 

This would show in your add-ons and the cost on your next bill, not in the extra charges 🙂

Leanne.

[jimbobaggies]

Okay. So I go to my add-ons, I still cant see anywhere showing pending charges. It is a pending charge that will be added to my next months bill, so I would expect to be able to view it from within the app. 

[Leanne_T]

Hi @jimbobaggies 

The Roam Abroad pass is an add-on is charged at £25 per month. This cost will be added to your monthly mobile bill and will appear as a separate line in the add-ons section of your bill. If you add this service in the middle of your monthly billing period then the cost in the first month will be prorated

Leanne.