Adding my wife as additional account holder

micheltheret · ‎08-11-2025

Hi,

Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.

XRaySpeX · ‎08-11-2025

No, you can't have more than 1 A/c Holder. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX · ‎08-11-2025

No, you can't have more than 1 A/c Holder. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AlreadyFedUp · ‎26-11-2025

In 2025 it's utterly appalling that a household utility service can't be in Mr & Mrs names. We have joint accounts for everything but EE appears to believe there's only 1 person using their services. There's no email service, no chat service and they're suggesting using post to write in? We transferred from BT & now I wish I'd chosen another supplier. Disgraceful