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Added a smart watch to my account but don't see it on my bill, also another numb

gillgrundy
Contributor
Contributor

‎19-08-2022 12:44 AM

Hi, I recently added a smart watch to my phone account and I have just paid this months bill but the watch doesn't seem to be on the bill? Also I have noticed that a new number has been added to the account but I only have one sim? Help!!

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2022 12:48 AM

The watch has its own SIM & mobile no. which is just used for billing & accounting purposes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

‎19-08-2022 07:26 AM

@gillgrundy  that new number on your account is your smart watch your smart watch has its own number for billing and data purposes. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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