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Added a new line by mistake

Clint0
Visitor

‎12-02-2023 07:16 AM

Hi,

 

A couple weeks ago I mistakenly added a new line to my account. I phoned EE and the chap cancelled what I order and said everything was sorted. Yesterday I woke up to my phone being locked and a message saying 'sim 2 not provisioned'

Any advice? I spoke to 3 different agents on the phone yesterday but still a bit clueless as to what to do.

 

Thanks 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎12-02-2023 08:39 AM - edited ‎12-02-2023 08:40 AM

Hi @Clint0 

Thanks for coming here. 

Are you using the new additional contract SIM?

What did the team advise when you called? 

Are you able to try the SIM card in another phone to see if the same this works for you? 

Thanks 🙂

Leanne.

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