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Flipflops5 · ‎11-01-2025

I have 3 phones for family members in my account, two are out of contract and I'm considering a SIM only contract for one of them as part of an upgrade and removing another phone from my account. What do I do to remove one phone from my account while I do an upgrade for another phone?

Thanks

XRaySpeX · ‎11-01-2025

@Flipflops5 : Treat them each separately & specifically.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.
For the other Upgrade Now from your EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-01-2025

@Flipflops5 : Treat them each separately & specifically.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.
For the other Upgrade Now from your EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP