Account owner

Sharsmith421 · ‎23-05-2023

Hi. I am the account holder yet when I’m on the app it’s saying I don’t have access to change or view bills as I’m not the account holder. Can you find out why?

Northerner · ‎23-05-2023

Hi @Sharsmith421

You set your account up incorrectly.

Log into your online account - menu - account settings - manage numbers. Change your settings to owner.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-05-2023

Hi @Sharsmith421

You set your account up incorrectly.

Log into your online account - menu - account settings - manage numbers. Change your settings to owner.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.