Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Ali_A]

@Crisfern  
Thanks. I've popped you a message. 

Ali 

[andrea89]

Hello,

I've the same issue. I recently closed my account with EE, cause I dont longer live in uk, and netflix is still linked.

Please help

[Ali_A]

Hi  @andrea89 

I have sent you a private message. If you can have a look at get back to me that would be appreciated. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,

Ali

[andrea89]

hi,

cant click the link

I get this

You do not have sufficient privileges for this resource or its parent to perform this action.

cant this the envelope icon, onyl the bell icon which is not helpful

[Ali_A]

@andrea89 

Can you log out and log back in, then try again? 

Ali

[andrea89]

just replied to you, privately 🙂

[Kryz0206]

Hi,

I have the same issue. Please help.

[Soph49]

I have this problem too and I left EE in January. No one seems to know what to do

[Lg991]

Same here! It's annoying as I cannot make any changes . It is preventing me from adjusting anything on my Netflix account so I'm now worse off than before as I'm currently not using it and logged out. I refuse to be billed for something i cannot control. Im not impressed by the customer service. 

[Ali_A]

Hi @Kryz0206 @Soph49 @Lg991 

I'll send you a private message. If you can have a look at get back to me that would be appreciated. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,

Ali