About payment taken

[rubelahmed1985]

I have ordered iphone 17 pro max but i didn't get it. But they taken first installment 

[Chris_B · Accepted solution]

@rubelahmed1985 if you’ve not received the device, then you shouldn’t have been billed. You need to call customer support about this. 

[Ritu_D]

Good morning @rubelahmed1985 

As Chris_B has mentioned, if you have not received the device you should not have been charged. 

If you Contact Us, one of our guides will be able to take a look at this for you.  

Thanks 

Ritu