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30 Day Multiproduct SIM change plan

Calum121
Explorer

Hi, I have a 30 day multi product sim I took out in December, I'm looking to change this to a different plan but am unable to do this online and have been told twice now that the 30 day sims cannot be changed for the first 6 months? 

Wanted to check if this is true as that seems odd to me and I don't want to spend more time on the phone if this is the case.

Thanks

6 REPLIES 6
James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Calum121 🙂

What sort of change are you trying to make? Are you looking to switch to a plan with a phone?

James

Hi James, just a change to another sim only plan

Chris_B
EE Community Star
EE Community Star

@Calum121  If it’s a 30 day contract you can change this with 30 days notice. There is no minimum 6 month rule at all.    There is only a 6 month rule for a 12/24 month sim only contract change to a full device contract if this sim only is your first contract with EE.      This doesn’t apply to a 30 day rolling contract.      

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Hi Chris, I have 4 sim contracts with phone flexpay contracts together, I do not need 2 of the simcards and I pay 2x £24 monthly for them without a use for next 2 years. Is there a way to terminate 2 of the sims’ contracts and keep paying for the devices I got them with? Thank you 

Chris_S
EE Community Support Team

Hi @Aram138 If you're out of contact, you'd just need to give a disconnection guide a call on 150 from an EE phone, or 07953 966 150 from any other phone, then select options 1, 4 then 2.

If you have some time left of your contract, there would be a termination charge to cancel.

You can find more information on early termination charges here

Chris S